InfoHelp is an informational app that works everywhere, without Wi-Fi and on any kind of mobile phone.
That sounds almost impossible.
This is how InfoHelp was born – we created a fully offline, USSD communication project for refugees that works on any kind of a mobile phone- providing info without the need for the internet. USSD is a simple alphanumeric application that can cover vital questions for migrants or any other group in crisis situation.
This is how it works: *303# is a number a refugee can dial, and specific information (shelters, nearest Wi-Fi, food, type of food) are available always and offline, and on any type of phone everywhere in Serbia. Through this number, another important service can be made available: refugees can report violence on the spot – when it happens through the European emergency number.
The countries’ telco operators are essential partners - they provide the USSD port and network.